Longer appointments are necessary for special services such as Insurance and Aviation Medicals, Well Woman’s Check, Dressings, Injections and Men’s Health checks to name a few.
Counselling and emotional difficulties are usually appointments that take a longer time so book a long appointment if you think you need this service.
It is important to inform the receptionist at the time of making your appointment so that the necessary time can be allotted. All information you share with the practice staff is confidential and staff adhere to confidentiality laws.
All new patients need to fill out a ‘New Patient Form’. Please present to the clinic a minimum of 10 minutes prior to your appointment to allow adequate time for you to complete it.
Please make sure to bring a list of any current medications, including non-prescription medications, with you. If you would like your health records obtained from a previous practice you will need to sign a ‘Release of History’ form. These may be printed from the website or hard copies are available from the practice. The form must be signed by each person 16 years or older. Parents or legal guardians may sign on behalf of minors.
Please note your doctor will also need to sign this form so if completing at home make sure to bring it to your appointment. Your doctor will then sign the form and pass onto our staff. We will document the request and send off on your behalf.
There are various reasons why your doctor may be running behind, not all of which we can predict or account for on the day. Some of which may be:
- Earlier patients were running behind for their appointment which has pushed back the rest of the session.
- Some patients have more complex needs such as emotional difficulties which can take more time than expected.
- Patients call or walk in needing to be seen urgently eg. sick children, accidents which require urgent review (broken bones or stitches).
- Patients who have multiple problems that need to be discussed but have difficulty attending the practice so cannot be asked to come back at a later time.
- Hospitals or specialists have called requiring urgent information about a patient who has just been admitted to their care.
We regret any inconvenience our delays may cause you so if you are short of time there are ways to help. Ask reception staff to book an appointment earlier in the morning or ask to be seen at the doctor’s first available appointment after lunch. Ask your receptionist about your doctors start times (some of our doctors are here at 8am) and we may be able to work out a time that will minimise the likelihood of you having an extended waiting period. Please keep in mind that emergencies can still happen at any time of the day.
Your GP will prompt you with questions but you may like to write them down before your appointment to help you during the consultation. Often the history you provide will help the GP with diagnosis more so than any physical examination or tests that might be carried out.
- Keep a list of all medications you are taking both prescription and non-prescription (or complementary) medicines.
- Make sure you understand the medicines you are taking. What they are for, what the benefits are and what side effects there may be.
- Follow up results of all tests and procedures that you have.
- Learn more about your condition from reliable sources. Ask your doctor about what resources they might recommend. Whilst the internet can be a great source of information you need to be careful that the information you are accessing is accurate and from a credible source.
- Speak up if you have any questions. If you think that you might not remember the answers your doctor is telling you, write them down or have your doctor write them down for you. It has been shown that patients can forget up to 50% of what the doctor tells them during a visit.
- If you have any questions write them down before your visit. Whilst a single appointment may not allow time for multiple health problems to be discussed you can go through your list with your doctor and prioritise what problems should be dealt with immediately and the ones that can wait for a separate visit. If you think you may need a longer time please tell our receptionists and we can allocate more time for you.
A baby’s change area is available in the toilet area.
Breast feeding is encouraged in our clinic and we will be happy to arrange a quiet room for you to do so.
During our busy times we may need to seek additional information from you to allow us to triage your appointment appropriately.
Doctors at Ontario Medical clinic enjoy passing on their experience to the students and it is in hope that their time spent at our clinic will help them consider moving to a county area when they have completed their studies.
The fee will be dependent on the doctor you are seeing.
All patients are encouraged to come in to receive their test results unless instructed otherwise by their doctor when the referral was given. Some doctors direct the patient at the time of the referral request, that if they do not make contact with them that no further action is required. Results are not given to the patient by a member of staff unless instructed by the treating doctor or duty doctor.
Patients are never given doctors e-mail addresses as it is not a secure form of communication when sensitive information is being relayed.
The Ontario Medical Clinic team considers the patient’s values, needs and preferences. Adequate time is given to the patient to provide input and participate actively in decisions regarding their health care. The practice also considers the communication needs of carers and other relevant parties. This is however based on the individual needs of the patient in accordance with accepted clinical practice.
My Health Record is a digital health record that can keep your important health information like any allergies, medical conditions, treatments and medicines all in one place online.
Ontario Medical Clinic believes having a My Health Record can help you and your clinicians better manage your care over time. When you’re being seen and treated by different healthcare providers, it can be challenging to keep track of all your health information. My Health Record is a secure online summary of your important health information, making it easier for the health professionals involved in your care to make decisions about your care.
My Health Record travels with you, so you don’t need to worry about remembering and repeating all of your medical history. It also allows for faster administering of appropriate healthcare which can be especially important in an emergency. There is even a private section of the My Health Record where you can add your own personal health notes that won’t be seen by any health professionals – like a private health diary.
Just as other technologies have revolutionised the way we manage our lives, having a My Health Record has the potential to change how we manage our health care.
To find out more click here, Go to myhealthrecord.gov.au, call 1800 723 471 or visit a Medicare Service Centre.
This video showcases the story of consumer user Ian Gillies as he talks about the benefits of having a My Health Record. His GP, Dr Chris Moy speaks about his experiences in using Ian’s record also.
Health Complaints Commissioner
Complaints and Information
Telephone: 1300 582 113
Fax No.: (61 3) 9032 3111
or write to:
Health Complaints Commissioner
570 Bourke Street
We maintain the security of personal information at all times and ensure that this information is only released with your expressed written consent.
All doctors and staff are bound by confidentiality and any information you share with them will be treated as such.